Last updated: March 18, 2025
If you are not satisfied with your purchase, you can return it to our warehouse. To be eligible for a return, a return authorization must be requested within 45 days of the invoice date. All cabinet and accessories must it be in the same condition that you received them – in the original packaging and you will need to provide the receipt or sales order for proof of purchase. All return requests will begin the reviewing process once a completed Return Sheet has been submitted to our Customer Service team, at info@bluevalleycabinets.com, or directly to your sales representative’s email. If you are having trouble obtaining the Return Sheet, please call our office at (919) 897-5666. A 20% restocking fee will be charged for all non-assembled cabinets and accessories. All assembled cabinets are not subject to be returned. Special order cabinets or accessories, or that have been modified by Blue Valley Cabinets, are not eligible for return. All returns will be subject to review, inspection, and authorization by Blue Valley Cabinets. Once your return has been approved, your sales representative will contact you to confirm your return has been accepted. You can select to have your payment held available credits on your account, have your items replaced, have the original order amount refunded via check, or refunded to the card that was originally charged. You will need to bring your return items to our location before any refunds or replacements will be issued. If you choose the refund option, once we receive your items, we will inspect before accepting them back into our warehouse. If you opt to have the full amount refunded directly to the card originally charged, you may have 7-14 days for the refund to reflect through your bank. If you choose to replace, we will create a chargeable replacement order for you first, and we will reimburse you the amount of the original order when we receive your return item. Return freight must be arranged by your own freight carrier. You will be responsible for paying your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not accept any returns after 45 days from the invoice date.
Crediting Account: A credit memo will be issued within 48 hours from the day the returned items have been received at our warehouse. This credit can be used to cover any future charge or order placed in our system and will not expire.
Check: A check will be written for the original order amount within 1 week of the return items received at our warehouse. This check can be picked up at our location or mailed to a designated address.
Credit Card: The transaction made will be reversed through Chase Bank within 48 hours of the returned items having been received at our warehouse. This reversal may take anywhere from 7-14 days to reflect on the account connected to the credit card originally charged.